Date of Award

Spring 2021

Document Type


Degree Name

Master of Science (MS)


Higher Education Policy and Student Affairs

Committee Chairperson

Matthew Kruger-Ross, Ph.D.

Committee Member

Heather Horowitz, Ed.D.

Committee Member

Jeff McLaughlin, Ph.D.

Committee Member

Jacqueline Hodes, Ed.D.


The purpose of this thesis is to examine the occurrence of crisis events and importance of continuity in conjunction with the use of technology and how this impact marginalized students. I explore the following: the role of technology in the institutional response to crisis events, the marginalization of students during crisis events, how institutional continuity and technology attribute to a more proactive crisis management approach, the ability of institutions to ensure students have the technology they need to be successful. In order to effectively approach each of these questions, this thesis will integrate theories of student identity development, a historical analysis of higher education, and evaluation of the usage of technology on college campuses during recent crisis events. Based on the dynamic between these integral components, I propose a comprehensive program initiative that will address social class structures as it relates to equitable access to technology. My intervention directly responds to the need that exists for a technology program that provides students, particularly marginalized students, with the necessary devices and resources they need in order to be successful.