Date of Award

Fall 2021

Document Type


Degree Name

Doctor of Public Administration (DPA)


Public Policy and Administration

Committee Chairperson

Amanda Olejarski, Ph.D

Committee Member

Kristen Crossney, Ph.D.

Committee Member

Michelle Wade, Ph.D.



This doctoral dissertation considers change management as it relates directly to evidence-based practices in public administration. The problem under study was the lack of scholarly research on the effect of an administrative leader’s emotional intelligence (EI) has on follower self-efficacy during change management. This study provided findings on the effect of therapeutic listening training as a means to increase emotional intelligence to potentially affect change management outcomes in public and private sector organizations. Change management is a systematic and structured process of developing and implementing strategies and interventions for organizations transitioning from current state to a desired state. The end goal of change management is to enhance organizational performance through proactive or reactive actions to develop internal and external changes. Change management has always been an integral part of organizational management. The data was collected using SPSS then subsequently coded and analyzed. This experimental study confirmed through empirical evidence the benefits of evidence-based practice in public administration through the use of therapeutic listening training. As a consequence of this evidence-based practice, this research study advanced the empirical understanding of the effect an administrative leader EI has on organizational change and a means to increase EI, through instruction in therapeutic listening.