Date of Graduation
Spring 2026
Document Type
Dissertation
Degree Name
Doctor of Education (EdD)
Department
Education Policy, Planning, and Administration
Committee Chairperson
Matthew Kruger-Ross, PhD
Committee Member
Vipanchi Mishra, PhD
Committee Member
Jacqueline Zalewski, PhD
Abstract
Little research has explored the importance of preparing student affairs professionals to provide quality and effective supervision to diverse staff members. This study explored the level of preparedness for supervision, and the experiences of supervisors of diverse teams at U.S. institutions of higher education. The participants of this mixed methods study included supervisors in higher education who have obtained a master’s degree in higher education, or a related field, and supervise at least one full-time staff member. Using a survey and qualitative interviews, this study delved into the stories and experiences of higher education supervisors related to the level of preparation and education they received, and their experiences supervising diverse staff members. A total of 30 participants completed the survey, and 10 participants took part in follow-up qualitative interviews to provide deeper insight into their experiences. Findings from the study revealed that most participants did not feel adequately prepared for the supervisor role through their graduate education or required training. Supervisors reported learning through trial and error, past experiences, and mentorship, rather than through structured preparation. The results also highlighted the relational and complex nature of supervising diverse staff, including navigating identity, communication, trust, and accountability, often without formal guidance. Additionally, participants described a disconnect between the expectations placed on supervisors and the support they receive from their institutions. Supervisors are being asked to take on increased responsibilities, particularly related to emotional support and equity, without consistent training or resources. Underlying tensions related to unpreparedness, individualized supervision, and ethical challenges were also present, often accompanied by a sense of silence around these experiences.
Final Version Confirmation
1
Recommended Citation
Oliver, Elisa A., "The Silent Struggles of Supervision in Higher Education: Navigating Unpreparedness and Ethical Tensions While Supervising Diverse Staff" (2026). West Chester University Graduate Theses, Dissertations, and Final Projects. 72.
https://digitalcommons.wcupa.edu/all_capstones/72