The ability to comprehend, act upon, and disseminate essential communication plays a critical part in student success in higher education. Yet many faculty, staff, and administrators can recollect dozens of stories about students who missed important information, and the resulting consequences ranged from hilarious to tragic. Therefore, academic advisers must read the signposts of missing comprehension; advisers must detect students’ selective hearing, partial reading, or limited grasp of complex, detailed instructions. Acquiring diagnostic skills, including practices from other disciplines, enables advisers to engage students in an I-You dialog where the adviser actively participates in the student’s understanding.
The Mentor: An Academic Advising Journal
Penn State University
Lieberman Colgan, A. (2017). "That’s Not What I Said": Communication Gaps in Advising. The Mentor: An Academic Advising Journal, 19 http://dx.doi.org/10.26209/MJ1961243